Possible reason/s of your Atome account being frozen:
① Issues at user identity verification
② Submitted mismatching user identity information
③ Duplicated account information (i.e. mobile number/ email address/ identification document)
④ Submitted information is not accepted (i.e. unclear/ scanned ID copy)
⑤ Account security at risk: If we suspect that an account has been compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.
⑥ Overdue payments: You may have overlooked your payments and as a result your account was temporarily suspended. Please make the necessary payments so that your account can be activated.
If you have any questions, please email to firstname.lastname@example.org