My phone has been stolen/lost, what should I do if someone is using my account to make a purchase? 16 September 2022 04:15 Updated Please provide your personal information, your phone number, birthday and registered ID card number, and we will check and process. If you have any questions, please contact at firstname.lastname@example.org Related articles My card has been stolen/lost, what should I do if someone is using my card information to make a purchase using Atome? Does Atome protect my personal information? What does this message ‘Sorry, we are unable to process your payment’ mean? How do I use my vouchers? What does this message ‘We're unable to process your application’ mean?